Factors affecting wiki use by learners

This study found that in general, people will use the wiki if they think it is easy to use. They will plan on using wikis in the future if there is social influence (peer pressure) to do so. And, using a wiki made them more likely to be willing to use one again in the future.

Yueh, H., Huang, J., and Chang, C. (2015) ‘Exploring factors affecting students’ continued Wiki use for individual and collaborative learning: An extended UTAUT perspective’, Australasian Journal of Educational Technology, vol. 31, no. 1, pp. 16-31 [Online].


  1. Introduction
  2. Purpose of the study
  3. Collaborative learning in Web 2.0 era
  4. Acceptance and use of technology: The UTAUT model
  5. The extended UTAUT model for collaborative learning with a wiki system
    1. Performance expectancy
    2. Effort expectancy
    3. Social influence
    4. Facilitating conditions
    5. Actual usage and behavioral intention of future usage
  6. Methodology
  7. Results
  8. Discussion and conclusions
    1. Factors affecting the intention of using wiki for collaborative learning for the future
    2. Observations and feedback of students’ collaborative learning in using the wiki system
    3. Implications in adopting wikis for teaching and learning practice
    4. Implications for research


This study looked at a group of 103 students (60 male, 43 female) who were taking a course in gender relations in a university in Taiwan. The course required them to use a wiki to create a group project. It is not explicitly stated, but it seems that the wiki was their only mode of communication (perhaps outside of the classroom). At the beginning of the semester, they were given a questionnaire, and their responses were compared with actual wiki usage at the end of the course.

The authors were using a Unified Theory of Acceptance and Use of Technology (UTAUT) in their study. UTAUT uses 4 determinants to help understand a user’s intentions and behavior regarding their software usage. This is their Figure 1 (p. 19), modified to show the study’s results (with green showing an effect, and red meaning no effect):

Extended UTAUT model

Extended UTAUT Model for collaborative learning with a Wiki system (Yueh et al., 2015, p. 19; colors added by me)

This UTAUT determinant...Is the degree to which the person believes...Had this effect on wiki use...
Performance expectancyThe wiki helps or will will help in job performance (in this study, this is finishing the group report)No effect on whether they used the wiki, nor on whether they intended to continue using wikis in the future
Effort expectancyThe wiki is or will be easy to useAffected how much the person used the wiki in class, but did not affect their intentions for future use
Social influenceOthers believe they should use the wiki (this is an individual's perceptions about what others think or want)No effect on how much they used the wiki, but it does affect whether or not they will use wikis in the future
Facilitating conditionsThe teachers and fellow learners help or will help if there are problems in using the wikiNo effect on how much they used the wiki
(not a determinant) Actual usage--Using the wiki made them more likely to intend to use wikis in the future

‘In total, the Wiki pages were visited 133,212 times and edited 3,671 times in one semester’ (Yueh et al., 2015, p. 27). It seems, though, that the wiki was the only channel for communication outside of class because the authors did note that people would leave messages for each other on the wiki pages, and they recommended other communication channels (such as instant messaging) could be useful in the future.

See also

Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11(4), 342-365.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). Use acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.

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