How to Measure Training Results

How to Measure Training Results cover

Phillips, J. and Stone, R. (2002) How to Measure Training Results: A practical guide to tracking the six key indicators, New York, McGraw-Hill.

This book  provides a granular look at evaluating the effectiveness of training programs to prove and improve return on investment (ROI). The proposed process is built on a framework of six measurements: provides a granular look at evaluating the effectiveness of training programs to prove and improve return on investment (ROI). The proposed process is built on a framework of six measurements:

My reading notes

Ch. 1: The need for, and benefits of, measurement and evaluation of training outcomes

Ch. 2: The ROI model and process

Ch. 3: Step 1: Develop training objectives: The basis for measurement

Ch. 4: Step 2: Develop evaluation plans and baseline data

Ch. 5: Step 3: Collect data during training (levels 1 and 2)

Ch. 6: Step 4: Collect data after training (levels 3 and 4)

Ch. 7: Step 5: Isolate the effects of training

Ch. 8: Step 6: Convert data to monetary values

Ch. 9: Step 7: Identify the costs of training

Ch. 10: Step 8: Calculate the ROI (level 5)

Ch. 11: Step 9: Identify intangible benefits

Ch. 12: Step 10: Generate an impact study

Ch. 13: Fast and easy approaches to measuring training outcomes

Ch. 14: Gaining management support and implementing the process

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