Lunch and Learn

Lunch and Learn cover

Nilson, C. (2005) Lunch and Learn: Creative and easy-to-use activities for teams and work groups, San Francisco, California, Pfeiffer.

This book  provides templates for 25 one-hour learning experiences.

My reading notes

Part 1: Communication

Activity 1: e-Communication

Activity 2: Feedback

Activity 3: Information

Activity 4: Listening

Part 2: Customer service

Activity 5: Customer differentiation

Activity 6: Customer expectations

Activity 7: Customer satisfaction

Activity 8: Customer service training

Activity 9: Customer training

Part 3: Performance

Activity 10: Change

Activity 11: Ethics

Activity 12: Goals

Activity 13: Priorities

Activity 14: Recognition and rewards

Part 4: Problem solving

Activity 15: Conflict management

Activity 16: Creativity

Activity 17: Self-directed learning

Activity 18: Time management

Activity 19: Valuing differences

Part 5: Teams

Activity 20: Alignment

Activity 21: Building a team

Activity 22: Needs of team members

Activity 23: Strategies of teamwork

Activity 24: Team resources

Activity 25: Team vision

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