Lunch and Learn
This book provides templates for 25 one-hour learning experiences.
My reading notes
Part 1: Communication
Activity 1: e-Communication
Activity 2: Feedback
Activity 3: Information
Activity 4: Listening
Part 2: Customer service
Activity 5: Customer differentiation
Activity 6: Customer expectations
Activity 7: Customer satisfaction
Activity 8: Customer service training
Activity 9: Customer training
Part 3: Performance
Activity 10: Change
Activity 11: Ethics
Activity 12: Goals
Activity 13: Priorities
Activity 14: Recognition and rewards
Part 4: Problem solving
Activity 15: Conflict management
Activity 16: Creativity
Activity 17: Self-directed learning
Activity 18: Time management
Activity 19: Valuing differences
Part 5: Teams
Activity 20: Alignment
Activity 21: Building a team
Activity 22: Needs of team members
Activity 23: Strategies of teamwork
Activity 24: Team resources
Activity 25: Team vision