How to Measure Training Results
This book provides a granular look at evaluating the effectiveness of training programs to prove and improve return on investment (ROI). The proposed process is built on a framework of six measurements: provides a granular look at evaluating the effectiveness of training programs to prove and improve return on investment (ROI). The proposed process is built on a framework of six measurements:
- Level 1: Reaction and/or satisfaction, and planned action
- Level 2: Learning
- Level 3: Job application and/or implementation
- Level 4: Business impact
- Level 5: Return on investment
- Intangible benefits
My reading notes
Ch. 1: The need for, and benefits of, measurement and evaluation of training outcomes
Ch. 2: The ROI model and process
Ch. 3: Step 1: Develop training objectives: The basis for measurement
Ch. 4: Step 2: Develop evaluation plans and baseline data
Ch. 5: Step 3: Collect data during training (levels 1 and 2)
Ch. 6: Step 4: Collect data after training (levels 3 and 4)
Ch. 7: Step 5: Isolate the effects of training
Ch. 8: Step 6: Convert data to monetary values
Ch. 9: Step 7: Identify the costs of training
Ch. 10: Step 8: Calculate the ROI (level 5)
Ch. 11: Step 9: Identify intangible benefits
Ch. 12: Step 10: Generate an impact study
Ch. 13: Fast and easy approaches to measuring training outcomes
Ch. 14: Gaining management support and implementing the process